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Getting Support for your InControl Solutions Products

Support Info

Support is available to all subscription customers and customers with a pre-purchased support plan.

Basic/Starter

Email support only. Phone calls and remote sessions are billed separately. Response within 24 hours, Monday–Friday 9am–5pm Pacific. Holidays excluded.

Standard Support

Email and phone support. Response within 24 hours, Monday–Friday 9am–5pm Pacific. Holidays excluded.

Premium Support

Email, phone, and remote session support. Priority response — same day if your request is received before 2pm Pacific, Monday–Friday. Holidays excluded.

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