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Getting Support for your InControl Solutions Products

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Support Info

Support is provided to all subscription customers, customers with pre-purchased phone support plans. If you are a time and materials customer, you will need to purchase a phone support plan to receive support for our products.

Basic/Starter

Basic/Start is email support only. Phone calls and remote sessions are billed separately. Response time is within 24 hours after notification, Monday - Friday 9:00am - 5pm Pacific Time.
Holidays are excluded.

Standard Support

Standard includes email support as the primary method of support and phone support. Response time is within 24 hours after notification, Monday - Friday 9:00am - 5pm Pacific Time.
Holidays are excluded.

Premium Support

Premium includes email support, phone support and same day response time. Monday - Friday 9:00am - 5pm Pacific Time.
Holidays are excluded.

Contact Us

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