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Phone Support Plans

We offer two levels of phone support to meet your individual needs: Basic Support and Priority Support.

Basic Support

Basic Support provides online troubleshooting and guidance, and telephone assistance for higher-priority issues, to facilitate smooth installation and productive operation of your InControl Software solution. Basic Support provides reliable, consistent support during normal business hours, Monday – Friday. You will also have access to our online web support resource, which provides product and support information. Key Basic Support features include:

  • Telephone support during local business hours: Monday-Friday 8:00 a.m.- 5:00 p.m. Pacific Time (Holidays excluded)
  • 24 - 48 hour response time
  • 24×7 access to online, self-service resources
  • Access to software updates
One Hour $250 Buy It Now
Two Hours $400 Buy It Now
Four Hours $700 Buy It Now
Eight Hours $1,200 Buy It Now

All Customer Support calls are billed at 10 minute minimum.

Priority Phone Support

Priority Phone Support provides you with immediate access to dependable, expert advice for your time-critical issues. With InControl's Software’s Priority Phone Support you receive fast response to critical problems (from the next available Senior-Level Support Specialist). You will also have access to InControl's Customer Service Center , our online web support resource, which provides product and support information and online account and case management.

  • Telephone support during local business hours: Monday - Friday 8:00 a.m.- 5:00 p.m. Pacific Time (Holidays excluded)
  • Next available support specialist (same day if request is logged before 2pm Pacific Time)
  • 24×7 access to online, self-service resources
  • Access to software updates
One Hour $400 Buy It Now
Two Hours $700 Buy It Now
Four Hours $1,300 Buy It Now
Eight Hours $2,400 Buy It Now

All Customer Support calls are billed at 10 minute minimum.